We will treat your data in the same way that we would wish our own personal information to be treated. This notice explains how we use any personal information we collect from you through our website.
City Headshots is a trading name of Torkington Associates Ltd.
Collecting your information
Using your information
We’ll use your personal information to correspond with you, record details of the services we give to you, and produce invoices.
If you agree to receive email updates, we’ll use your name and email address to send this information to you. By sending this information to you, we are pursuing our legitimate interest to provide you with information regarding our services. You have the right to object or restrict to this processing at any time, just let us know (see the Contact section below), or click on the unsubscribe link at the bottom of the email. We promise not to bombard you with information or irrelevant offers.
Who else receives your personal data?
We will not pass on your details to third parties without your consent. However, by using our services and online booking system, the following third parties will receive your personal data for the following purpose(s) as part of the processing activities:
Light Blue Software will receive your contact details as they provide our Customer Relationship Management application and hold the information in our account on their servers. Their privacy statement can be found here https://www.lightbluesoftware.com/legal/privacy_notice.php
Acuity Scheduling are part of Squarespace and will receive your contact details when you complete our online booking form. Their privacy statement can be found here https://www.squarespace.com/privacy
Stripe processes our payments for us and you will give them your payment details when you use our online booking system. They do not pass your card details onto us. Their privacy statement can be found here https://stripe.com/gb/privacy
We use Mailchimp (an Intuit company) to send our newsletters Their privacy statement can be viewed here https://www.intuit.com/privacy/statement/
Some of these third parties may be located in third countries outside of the EU (see section below). By submitting your personal data, you agree to this processing.
Transferring your data outside of the EEA
By using our third-party provider, Mailchimp, we transfer the personal information we collect about you to the USA in order to perform our contract with you. Mailchimp and Facebook are registered with the US Privacy Shield. This means that the USA has been deemed by the European Commission to provide an adequate level of protection for your personal information.
How long will we keep your personal data for?
We’ll keep hold of your data during the period we provide our service to you plus six years from the end of the last company financial year they related to, in order to comply with UK company record keeping requirements.
Your rights to your personal data and complaints
You’re entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to do any of the following things:
- to access your data;
- to rectify any mistakes relating to your data;
- to erase your data;
- to stop processing your data;
- to receive an electronic copy of your data;
- to object to our processing of your data;
- to object to any automated decision making that we may do using your personal data; and
- (automatic) to receive a notification of any breach of your personal data.
Just let us know (see Contact section below) if you’d like to exercise any of your rights.
If you’re unhappy with how any access request has been dealt with, you have the right to complain to the Information Commissioner by calling their helpline: 0303 123 1113 or starting a live chat at https://ico.org.uk/concerns/.
Our site contains cookies (a small text-only file that is placed on your computer by another computer on the internet to enable that computer to know when you are visiting a particular site). They are widely used in order to make sites work, or work more efficiently, as well as to provide information to our site owners. Most web browsers allow some control of most cookies through the browser settings. Please be aware that if you decline to accept cookies, it may prevent you from taking full advantage of our site.
Overall, cookies help us to provide you with a better site by enabling us to monitor which webpages you find useful and which you do not. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
What cookies do we use?
Our site uses:
- Google Analytics / performance cookies. These allow us to recognise and count the number of visitors, to see how visitors move around our website when they are using it, provides us with information about the type of browser they are using, device and remembers if users have closed our pop-up information. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Facebook analytics and advertising cookies. These allow us to recognise and count the number of visitors, to see how visitors move around our website when they are using it, and to use targeted adverts on Facebook (and other platforms owned by Facebook, e.g. Instagram).
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
We welcome any queries or enquiries or requests in respect of this notice, you can contact us by sending us an email to firstname.lastname@example.org or phone +44 (0) 7775766888, or write to us at: Torkington Associates Ltd, 1st Floor, 45 Frederick Street, Edinburgh, EH2 1EP
Our company registration details are as follows: Torkington Associates Ltd (company registration number 8094917, registered in England and Wales)
Registered office address (not for correspondence): 145-157, St John Street, London, EC1V 4PW